Very Unhappy KFC Customer in Basingstoke
The following customer complaint, scam, or bad review submitted real person just like you!
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My family and myself have often used the KFC Basingstoke store, and on our last visit dated 15th January 2012, we went through the drive through of your store, at 19:45, and we ordered a 14 piece family feast with a bottle of 7up, a meal for 1 boneless with regular beans and a regular 7up, 2 BBQ wraps, 4 extra hash browns, and a large corn on the cob, the total of our bill came to £27.95 we paid via Visa debit card. The intention was to feed a large family of 7 adults, but when we returned home we discovered that there were NO chips, I then phoned the KFC store to complain and instead found that I spent the next 6 minutes on the phone just ringing, and not one person answered the phone, (how do you expect to deal with your store if they don’t answer?)
I then phoned KFC again after I was cut off, and was passed to a gentleman named Lokesh, who he took down my details and had said I would be receiving a phone call during MY LUNCH break at work after he had watched the CCTV footage the following morning (16th January 12
o to 13:00) This left me feeling as though I was being treated as a liar! That he would need to confirm what 7 adults had already witnessed before he would even entertain my complaint as justified is just plain WRONG! So I spent my entire lunch break sat with phone in hand for an entire hour waiting for Lokesh to call me as he had promised, to not even have a call come through, this meant that I didn’t even get a chance to eat lunch today as I was worried about the reception being bad in my work place so spent it outside in the cold waiting!
If that wasn’t bad enough, I then had to waste my evening after finishing work at 7pm by having to make my way up to the store….( might I add this is wrong!) to then be told that there was nothing that they could do. That Lokesh hadn’t even looked at the CCTV footage as he had again promised he would do, in effect all he had done, was to try and get rid of a complaint as quickly as possible without actually having to address the KFC complaint in the first place. I asked for a full refund (which is more than fair considering the absolute run around Lokesh had given me and my family throughout this situation) only to be told that was not going to happen! Can you explain to me why your KFC branch can not even comply with customer service??
I work part time as a waitress at Pizza Hut and have worked there for over 4years, and we run our store based on GOOD Customer Service. We never leave an unhappy customer to boil and become so frustrated that they have to waste their evening writing a letter of complaint. I know that ALL restaurant’s thrive on CUSTOMER SERVICE, and usually pride themselves on their standard of care. So why is it that your store does not. You need to have Staff training to ensure that this never happens again, yes like Lokesh had said we are only human, and we do make mistakes, but if they are left they become complaints. I believe that your store can do full refunds, the meal was a total loss because when a large portion of the meal is missing, well it’s just chicken and not a meal. Furthermore, you have lost our custom, as we wont be returning to the Basingstoke, nor any other branch of KFC.
I was given your customer care line and was told it was 24hours to return home at 20:45 to discover that its only 9-4pm. I have now gone an entire day wasting my time and not eating due to a royal run around by your staff and lack of respect from KFC Basingstoke branch. I work a 8:30 till 19:00 job, when am I meant to fit time in to sit on the phone yet again to tell someone else that isn’t going to listen?
HOW are you going to stop this happening? And what are you planning on doing about this? I would appreciate hearing back from you in the next 24 hours. As this is not how you treat people that use your stores.
Unhappy ex KFC customer
Aimee Pearson
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Originally Posted by tsu
